Skip to main content
The Settings area is where you manage your account and the rules that govern how Mav reaches out and connects calls.

​
Account settings

Under Settings → Account you manage your organization’s core details. Changes here apply across your agents and conversations.

​
Transfer hours

Transfer hours define when Mav.next will attempt to bridge a live call to a rep. Set the days and times your team is available, and Mav will only try live transfers within that window — outside it, the agent offers a callback instead.
1

Open Settings → Transfer hours

Set the days and time ranges your reps can take live transfers.
2

Confirm availability is on

Transfer hours only apply when rep availability is enabled. If it’s off, no transfers are attempted.
Transfer hours govern live call transfers. They work alongside the texting hours and state-specific rules that govern outbound SMS and calls — the most conservative applicable rule always wins.

​
Lead filters

Settings is also where you manage the filters that keep risky leads out — suppression-list scrubbing and your blocked-number list.